FAQS

WHAT TYPES OF THERAPY SESSIONS ARE ON OFFER & HOW MUCH DOES EACH SESSION COST?

Individual counselling sessions: $140

Family Sessions*: $190
Children (under 12) sessions: $120

Valid concession/pension/student card holders: $80

Letter Writing fees: $50 p/h, or $30 p/h for concession and student card holders.

Please note we are not currently offering couples therapy sessions. *Family sessions aim to address interpersonal dynamics and issues where two or more family members attend, this may be including children and adolescents.

Payment of session fees can be made by cash, EFTPOS, or direct deposit.

If paying by direct deposit, an invoice with payment instructions will be sent to your primary email address following each session. Payment can be made within 7 days of attending a session. Please note that late payments will incur a fee of $20.

We aim to provide financially accessible counselling services to suit your circumstances

Clients facing financial hardship who do not hold a valid concession card have the opportunity to request prices on a sliding scale following a discussion with your therapist regarding your circumstances.

Sliding scale pricing based on total household income
Prices based on client and/or caregiver(s) total income below $40,000 p/a or, $700 p/w:
Individual - $120
Child - $100
Family - $140

Prices based on client and/or caregiver(s) total income below $25,000 p/a or, $480 p/w:
Individual - $100
Child - $80
Family - $120

HOW LONG DOES EACH THERAPY SESSION TAKE?

The duration of each therapy session (including individual, family, and child counselling) is 50 minutes. Please note where crisis assessment takes place sessions may extend 10-15 minutes over time.

WHAT THERAPEUTIC TECHNIQUES DO YOU OFFER?

What we offer is counselling of a Integrative and Person-Centred nature. This means you are empowered to discover solutions to issues in a collaborative, supportive, non-judgemental environment while working with various techniques and interventions suited to
your unique circumstances. Some of the modalities that may be involved in your therapeutic process can include

Schema Therapy
Cognitive Behavioural Therapy (CBT)
Trauma-specific interventions (polyvagal and somatic work)
Internal Family Systems
Narrative Therapy
Motivational Interviewing
Dialectical Behaviour Therapy (DBT)
Mindfulness-Based Therapy
Expressive and Play Therapy
Emotionally-Focused Therapy (EFS)
Acceptance and Commitment Therapy
Compassion Focused Therapy (CFT)

As a counselling service, we offer you honesty and respect while we explore issues you feel you would like to bring to counselling at the times that we have agreed.

ARE MEDICARE OR PRIVATE HEALTH REBATES AVAILABLE?

Medicare rebates are not available at this time.

We offer private health rebates for customers of BUPA and Australian Regional Health Group (ARHG).

ARHG includes Police Health Fund, Phoenix Health, CUA Health (Telehealth only), St Luke's Health, Emergency Services Health, Westfund, Teachers Union Health, GMHBA and AIA.

Our practice in continually reviewing ways to make our counselling services accessible to all, particularly those facing compounding stress of financial hardship. Therefore, we offer reduced session fees for valid concession, pension, and student card holders that matches the average Medicare session fee. We are also happy to discuss sliding scale session fees based on your financial circumstances.

Please get in touch with us for more information on our offers and reduced fees.

WHAT ARE THE LIMITATIONS AROUND CONFIDENTIALITY?

Privacy and trust are essential to ensure a safe environment for you as my client to enter into a counselling relationship. With limited exceptions, information discussed or recorded is conﬁdential. You will be asked to give your permission in written form if information needs to be provided to third parties.

Exceptions to the strict maintenance of conﬁdentiality include:

1. Information that is shared during the counsellor’s own clinical supervision or peer
review. Please note that your name or any factors that identify you will not be
mentioned;

2. Provision of information to your referring medical General Practitioner or
psychiatrist, or medical fund as required;

3. Disclosure of information to relevant persons or authorities if there is:
I. Potential of serious physical danger to yourself or someone else,
II. Risk of child abuse,
III. An enquiry from a legal parent or guardian if the client is under 16 years of age,
or,
IV. Information legitimately subpoenaed by a court or otherwise authorised for
release by law.

HOW WILL MY PERSONAL INFORMATION BE STORED?

In keeping with the Commonwealth Privacy Act 1988 (as amended in 2006) information privacy principles are observed. As part of providing a counselling service there is a need to collect and record personal information that is relevant to your healing process.

Client information is accessible only by Natalie Janinski. In keeping with best practice, ﬁles are retained securely for a period of 7 years from the time of the last service or in the case of a minor, from the date the child reaches 18, after which the ﬁles are destroyed. Files are the property of Inner Wisdom Therapeutic Counselling, though you may request to view your ﬁle however at no time may this ﬁle be taken from the premises.

WHICH GOVERNING BODIES ARE INNER WISDOM THERAPEUTIC COUNSELLING ASSOCIATED WITH?

Natalie Janinski is a registered Counsellor with the Australian Counselling Association (ACA) registration number: 22481, and the Psychotherapy and Counsellors Federation of Australia (PACFA) registration number: 14253. Natalie is registered as a self-employed person. For more information please visit the ACA and PACFA websites. You can read
more about Natalie’s therapeutic approach on the ACA website: https://www.theaca.net.au/counsellor/natalie-janinski

WHAT IS YOUR POLICY AROUND LATE ATTENDANCE AND CANCELLATION?

Late Attendance

Should you be running late to attend a session please call or SMS to advise of your expected time of arrival. If you arrive late (within 15 minutes of booking time) the session will still need to conclude at the original time. If late arrival is over 15 minutes the session will be forfieted due to insufficient time remaining.

Due to the impact on following client sessions, your session time cannot be extended to allow for late arrival after 15 minutes, as such the session will still conclude at the original time. The full fee of the session will be charged in all late attendance circumstances within 15 minutes. Non-attendance will incur a $50 fee.

Cancellation Policy
If you need to postpone or cancel an appointment, please provide 24 hours notice. Late cancellation (less that 24 hours) will result in a $50 cancellation fee. Should there be extenuating circumstances, please contact the practice to discuss. Cancellation requests may be left on the Inner Wisdom Therapeutic Counselling phone message bank if we are unable to take your call. Session reminders will be sent 48 hours prior to session to allow ample time for cancellation if required.

Should we need to cancel a session, we also intend to provide you with at least 24 hours notice.

In the unlikely event of the therapist cancelling, an alternative appointment will be offered. The therapist will contact you to discuss re-arrangement of an imminent appointment.