FAQS

WHICH TYPES OF THERAPY ARE ON OFFER & HOW MUCH DOES EACH SESSION COST?

Individual counselling sessions (18 y/o and over): $140

90-minute sessions: $240

Please note: we are not currently offering couples, family, or child therapy sessions (under 18 y/o).

We aim to provide financially accessible counselling services to suit your circumstances

Clients facing financial hardship have the opportunity to request prices on a sliding scale following a discussion with your therapist regarding your circumstances.

Sliding scale pricing based on total household income

Client's total household income below $40,000 p/a or, $700 p/w:

Individual - $120* (

*Proof of income/healthcare or pension card may be required
*Discounted rate not applicable for after hours sessions (from 5pm)

Payment of session fees can be processed by card via secure Halaxy platform (no fees) at the close of each session.

WHICH TYPES OF PAYMENT ARE ACCEPTED?

HOW LONG DOES EACH THERAPY SESSION TAKE?

The duration of each therapy session is 55 minutes - 1 hour.

Please note, we are not a crisis service. However, where crisis or safety concerns arise, sessions may run slightly over time to ensure appropriate supports are in place.

WHAT THERAPEUTIC TECHNIQUES DO YOU OFFER?

I offer Integrative and Person-Centered counselling, combining several approaches. This means you are empowered to discover solutions to issues in a collaborative, supportive, non-judgmental environment while working with various techniques and interventions suited to your unique circumstances. Some of the modalities that we can integrate in your therapeutic process can include

Internal Family Systems (IFS)
Coherence Therapy
Schema Therapy
Somatic Interventions
Mindfulness-based Interventions

ARE MEDICARE OR PRIVATE HEALTH REBATES AVAILABLE?

Medicare and private health rebates are not available at this time.

I am continually reviewing ways to make counselling services accessible to all, particularly those facing compounding stress of financial hardship. If you are facing financial hardship, I would be happy to discuss sliding scale session fees based on your financial circumstances.

Please get in touch for more information.

WHAT ARE THE LIMITATIONS AROUND CONFIDENTIALITY?

Privacy and trust are essential to ensure a safe environment for you as my client to enter into a counselling relationship. With limited exceptions, information discussed or recorded is conﬁdential. You will be asked to give your permission in written form if information needs to be provided to third parties.

Exceptions to the strict maintenance of conﬁdentiality include:

1. Information that is shared during the counsellor’s own clinical supervision or peer
review. Please note that your name or any factors that identify you will not be
mentioned;

2. Provision of information to your referring medical General Practitioner or
psychiatrist, or medical fund as required;

3. Disclosure of information to relevant persons or authorities if there is:
I. Potential of serious physical danger to yourself or someone else,
II. Risk of child abuse,
III. An enquiry from a legal parent or guardian if the client is under 16 years of age,
or,
IV. Information legitimately subpoenaed by a court or otherwise authorised for
release by law.

HOW WILL MY PERSONAL INFORMATION BE STORED?

As part of providing a counselling service there is a need to collect and record personal information that is relevant to your therapeutic process.

Client information is accessible only by Natalie Janinski. In keeping with best practice, ﬁles are retained securely for a period of 7 years from the time of the last service or in the case of a minor, from the date the child reaches 18, after which the ﬁles are destroyed. Files are the property of Inner Wisdom Therapeutic Counselling, though you may request to view your ﬁle at any time. However at no time may this ﬁle be taken from the premises.
This aligns with the Commonwealth Privacy Act 1988 (as amended in 2006) information privacy, whose principles are observed by Inner Wisdom Therapeutic Counselling.

WHICH GOVERNING BODIES ARE INNER WISDOM THERAPEUTIC COUNSELLING ASSOCIATED WITH?

Natalie Janinski is a registered Counsellor with the Australian Counselling Association (ACA) registration number: 22481, and the Psychotherapy and Counsellors Federation of Australia (PACFA) registration number: 14253. Natalie is registered as a self-employed person. For more information please visit the ACA and PACFA websites.

WHAT IS YOUR POLICY AROUND LATE ATTENDANCE AND CANCELLATION?

Late Attendance

Should you be running late to attend a session please call or SMS to advise of your expected time of arrival.
If you arrive late (within 15 minutes of booking time) the session will still need to conclude at the original time. Due to the impact on following client sessions, your session time cannot be extended to allow for late arrival after 15 minutes.
If late arrival is over 15 minutes, the session will be forfeited due to insufficient time remaining. As part of ethical counselling practice, sufficient time should be allowed to safely open and close issues discussed in the session, so to minimise any risk of psychological harm occurring.

The full fee of the session will be charged in all late attendance circumstances within 15 minutes.

Non-attendance without notice will incur the full session fee. Cancellation within 24-hour window will incur a $50 fee.

Cancellation Policy
If you need to postpone or cancel an appointment, please provide 24 hours notice. Late cancellation (less that 24 hours) will result in a $50 cancellation fee. Should there be extenuating circumstances, please contact the practice to discuss. Cancellation requests may be left on the Inner Wisdom Therapeutic Counselling phone message bank if we are unable to take your call. Session reminders will be sent 48 hours prior to session to allow ample time for cancellation if required.

In the unlikely event of the therapist cancelling, at least 24 hour notice will be provided, and an alternative appointment time will be offered. The therapist will contact you to discuss re-arrangement of an imminent appointment.

HAVE MORE QUESTIONS?

Acknowledgement

I respectfully acknowledge the Aboriginal and Torres Strait Islander Peoples as the Traditional Owners and Custodians of the lands and waters we are fortunate to share. I pay deep respect to Elders past, present, and emerging, and honour the world’s oldest living culture. I also recognise the enduring impact of colonization and that sovereignty was never ceded. This land always was, and always will be, Aboriginal land.

I celebrate the richness of diversity in our community and recognise that there is still important work to be done to truly honour and inclusively embrace people of all ethnicities, genders, sexual orientations, ages, socioeconomic backgrounds, abilities, religions, faiths, and beliefs.